What are the responsibilities and job description for the IT Help Desk Support position at American business solutions inc?
Hello
this is Sheetal from ABSI urgently looking for IT HELP DESK CUSTOMER SUPPORT for BOSTON MA location
postiion is more into CUSTOMER SUPPORT with HELP DESK
JOB DESCRIPTION :
We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The specialist will staff a help desk phone and respond to HPL licensing help desk email requests. The specialist will also assist with testing the system updates and update procedure documentation as needed. THIS POSITION IS MORE ABOUT CUSTOMER SERVICE THAN TECHNICAL HELP DESK WORK.
Extremely strong customer service skills Provide help desk customer technical support to assist licensees using eGov to apply for/renew licenses. Determine appropriate response to error conditions. Consult with users and technical personnel to identify and resolve problems. Simulate and troubleshoot user problems. Track phone calls and helpdesk inquires. Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes.
Sheetal Agarwal
American Business Solutions Inc
8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.com
Job Type: Contract
Pay: $25.00 - $35.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25 - $35
