What are the responsibilities and job description for the IT Service Desk Technician position at American business solutions inc?
Hello
This is Sheetal from ABSI urgently looking for IT HELP DESK SUPPORT for TOLENDO OHIO location if you are available for the same please let me know asap
POSITION : IT HELP DESK SUPPORT
LOCATION : TOLEDO OHIO
ONSITE
JOB DESCRIPTION;
- Under general supervision, maintains & updates the regional office case processing database.
- Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
- Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
- Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
- Prints labels, creates & compiles reports, & prepares case folders for investigations.
- Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
- Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
- Prepares outgoing mail.
- Proofs copy & makes corrections.
- Performs other related duties as assigned.
Sheetal Agarwal
American Business Solutions Inc
8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.com
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: In person
