What are the responsibilities and job description for the Customer Account Support Specialist- 100% Remote position at American Car Center?
Overview
Our Mission is to provide hardworking people with quality vehicles and innovative financial solutions.
At American Car Center (ACC) and American Financial (AF), we have a story to tell, and we need your help telling it. With our rich history and over 65 locations across the Southeast, ACC & AF is one of the fastest growing auto leasing and finance companies in the United States. This growth has created opportunities for existing team members and the need to bring qualified talent to join our family.
American Car Center and American Financial prides itself on having a diverse and inclusive environment. This provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit.
If you have ever dreamed of being part of something bigger than yourself, and having fun while doing it – join us!
OUR CORE VALUES
We are committed to our culture. Our culture defines how we conduct our business.
- Integrity
- Innovation
- Inclusion
- Service
- Success
We are currently seeking collections professionals to help service our large, and growing, portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. This position will be 100% remote and expected to be available for shift requirements between the hours of 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday. The position is for Collection Representatives with experience.
Responsibilities
- Contact customers to determine reason for payment delinquency and negotiate payments.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Confirm and/or negotiate payment arrangements, research any discrepancies.
- Complete phone calls to meet required performance standards and metrics.
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
- Uses computerized system for tracking, information gathering, and /or troubleshooting.
- Document all accounts accurately, clearly, and concisely noting reason for delinquency.
- Responds with accurate information pertinent to the callers’ questions using professionalism and integrity.
- Adhere to all state and federal laws in the handling of accounts.
Qualifications
- Excellent listening, oral and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
- High School or Equivalent Required.
- Associates Degree or Bachelor’s Degree in business or related field may be used in lieu of experience.
- Prior experience in financial services or similar industry preferred