Behavioral Health – Front Desk Associate

Job Title: Behavioral Health – Front Desk Associate

Location: First Care Medical Clinic (Multiple Locations in North Carolina & South Carolina)

Join our dynamic team at First Care Medical Clinic, a well-established private practice with seven locations across North Carolina and South Carolina. We are seeking a dedicated and motivated Behavioral Health – Front Desk Associate to help manage the scheduling of our behavioral health program through both in-person and virtual appointments. This role provides a unique opportunity to support our patients and team while contributing to the success of our behavioral health services.

At First Care Medical Clinic, we are committed to providing high-quality, patient-centered care in a collaborative and supportive environment. Join us in making a meaningful difference in the lives of patients and families seeking comprehensive mental health services.

Primary Responsibilities:

•     Manage scheduling for the behavioral health program, including in-person and virtual appointments, ensuring no scheduling conflicts and timely follow-up with patients as necessary.
•     Assist with patient check-in and check-out processes, ensuring all necessary documentation and forms are completed accurately.
•     Verify insurance status for patients (Medicare, Medicaid, commercial insurance, etc.) and collect co-payment for services.
•     Assist with answering phone calls and directing them as needed.
•     Ensure HIPAA compliance and refer any sensitive communications to the appropriate supervisor.
•     Provide general support and coordination for the behavioral health program.
•     Maintain high levels of organization while managing multiple tasks simultaneously.
•     Coordinate external referrals for behavioral health services, including psychiatric consultations and telehealth appointments.
•     Communicate effectively with other staff within the clinic, including providers and front office teams.
•     Communicate directly and professionally with patients, ensuring a positive clinic experience.
•     Ensure accurate documentation of patient interactions in compliance with organizational and regulatory standards.
•     Provide support in managing clinic systems, including EMR and scheduling platforms.
•     Respond promptly to patient inquiries and concerns, offering solutions or directing them to the appropriate resources.
•     Contribute to the continuous improvement of clinic processes to enhance patient care and operational efficiency.

Requirements:

•     Must be legally authorized to work in the United States.
•     Fluent in English with excellent written and verbal communication skills.
•     Proficient in computer use and comfortable with various healthcare-related technologies.
•     Strong attention to detail, organizational skills, and the ability to multitask effectively.
•     Ability to work independently while remaining a key contributor within a team.
•     Knowledge of HIPAA regulations and confidentiality protocols.
•     Capacity for sound decision-making, self-awareness, and professional growth.

Desired Skills:

•     Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
•     Willingness to learn new skills and accept coaching for professional development.
•     Ability to navigate web-based systems and EMR software with ease.

What We Are Seeking in a Candidate:

•     A self-motivated individual who takes initiative and demonstrates strong decision-making capabilities.
•     A collaborative team player who is eager to learn and grow in a fast-paced healthcare environment.
•     Someone who maintains a positive attitude and works well under pressure.
•     Strong interpersonal skills, with the ability to interact effectively with patients, team members, and external partners.
•     Adaptability and flexibility to work in a fast-paced, evolving healthcare environment.
•     Proven problem-solving abilities, with the capacity to handle patient or scheduling concerns effectively.
•     High level of professionalism and integrity, ensuring confidentiality and ethical conduct at all times.
•     Ability to work in a team-oriented setting, collaborating across various clinic departments.
•     Excellent time-management skills, with the ability to prioritize tasks and meet deadlines efficiently.
•     Experience in a healthcare setting is a plus, particularly with patient scheduling or front desk operations.

Benefits:

•     Competitive pay and opportunities for professional development.
•     Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, holiday pay

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $17 - $18