What are the responsibilities and job description for the Business Consultant II position at American Century Investment Services, Inc.?
Our Firm
American Century Investments® is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm's 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.
We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives, and ETFs.
Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.
Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends-more than $1.8 billion - to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute's work of uncovering the causes, treatments, and prevention of life-threatening diseases, like cancer.
For more information, please visit americancentury.com.
In this role, the Business Consultant II will be responsible for representing the Client Development business area, while working within PFSCO, and across departments at American Century, with data analysis, strategy implementation support and cross-business relationship, that will support innovative business solutions and outcomes that directly impact the firm's bottom-line and / or employee retention and attrition.
You will also be responsible for developing, maintaining, and improving business partner relationships within PFSCO. You will be responsible for support of operational issue resolution and development of new or improved strategies to address areas of opportunities. You will develop and maintain a network of contacts inside and outside of American Century, maintains a technical knowledge of PFS platforms and processes, and knowledge of the business areas / channels objectives to facilitate good business solutions and outcomes.
Major Responsibilities
- Data Analysis
- Create and analyze call driver data, employee feedback, and other relevant information to identify trends and potential issues.
- Presentation and Communication
- Clearly present findings and recommendations to business partners and leadership, through reports and presentations.
- Facilitate activities between business partners, Operations Support, IT partners, and other ACI working teams to maintain open channels of communication.
- Implementation Support
- Assist the department in implementing proposed changes and provide ongoing guidance throughout the process.
- Project & Initiative Management
- Lead Client Development and Contact Center projects / initiatives, as well as managing the associated timelines, budgets, and deliverables.
- Facilitate the completion of a program, project, event or product by coordinating the activities of the working team
- Organizational Effectiveness
- Lead and / or support efforts around Contact Center recruiting, onboarding, employee engagement and other day to day operations
- Support other company or department initiatives as assigned.
Required Experience
Additional Requirements :
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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