Client Service Specialist

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
 We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.

HYBRID ROLE - MUST COMPLETE TRAINING ONSITE and WORK IN OFFICE 3 DAYS WEEKLY!

POSITION SUMMARY:  

Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting, file processing and resolving system inquires.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process electronic client files and activate new account placements.
• Perform file transmissions with scrub, credit reporting/skip-trace vendors.
• Assist internal departments and clients with accessing information, troubleshooting problems and resolving system inquiries while providing timely and accurate responses.
• Ensure client reporting, exception processing and file processing requirements and timelines are met.
• Review account details and report settlement, paid in full and other exception statuses to clients.
• Perform detailed reviews of letter data and Process and release the letter files.
• Assist with mail processing, check depositing, payment posting, transaction balancing and remit reporting.
• Assist with preparation for client, state and regulatory audits.
• Comply with company policies and procedures (including all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws.
• Perform other duties as assigned or needed.

MINIMUM QUALIFICATIONS

• Intermediate excel and Outlook skills.
• Must be detail-oriented with the ability to multi-task and work under tight deadlines.
• Excellent verbal and written communications skills.
• Must possess strong math skills.
• Ability to handle and prioritize multiple tasks simultaneously.
• Previous computer and/or data entry experience.

PREFERRED QUALIFICATIONS

• Knowledge of CUBS Application System.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Proficient with Microsoft Office Suite or related software.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer with multiple displays.
• Must be able to lift up to 15 pounds at times.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Simple/light grasping required both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).
• Typical noise level for work environment (moderate noise).
• Remote workspace must be quiet, secure and distraction free.
• Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router.
• Must be able to work with IT representatives to troubleshoot connectivity issues.
• Must meet ACI’s security and safety requirements.

PAY RANGE- $19-$22 hourly

ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19-$22 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.