Technical Support Analyst (with AV)

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients.  The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary:  Provides IT support, troubleshooting hardware, software, and network issues while assisting users with technical needs. Additionally, will play a key role in maintaining A/V systems, including conference room technology, video conferencing, and live event support. With IT support as the core focus, complemented by significant A/V responsibilities, this position ensures reliable technology experiences across the organization.

This non-exempt position will report to the Senior Manager Technical Infrastructure in the Division of Information Technology. It is based in our Chicago office and will require being in the office 5 days per week.

Responsibilities:

• Provides frontline IT support troubleshooting hardware, software, and network issues while assisting users. This includes configuring workstations, resolving technical problems, and documenting solutions for efficiency.
  
  
• In addition to IT duties, the role maintains and supports A/V systems, including video conferencing tools, projectors, and event setups. Responsibilities include troubleshooting, user training, and ensuring smooth operation of multimedia technologies.es.
  
  
• Assists with system administration, helping manage servers, user accounts, network security, and software updates. Collaboration with IT teams ensures infrastructure stability and continuous technology improvements.
  
  
• Technology training and documentation. Creation of user guides, training sessions, and best practice materials to enhance staff understanding of IT and A/V systems.
  
  

Required Education and/or Experience:

• Bachelor’s degree or equivalent coursework in Information Technology, Computer Science, or a related field is preferred. Capacity for continuous learning and adaptability to new technologies.
  
  
• 1-2 years’ experience in a similar IT/AV support role, including troubleshooting hardware, software, and network issues.
  
  
• Experience with Windows, macOS, video conferencing platforms, and A/V systems is essential.
  
  
• Basic networking, Active Directory, and system administration knowledge is required
  
  
• ITIL Foundation v.4 certification or the ability to acquire one within six months of employment is required. Microsoft 365 certifications are a plus.
  
  
• Strong working knowledge in an environment that uses Microsoft products and platforms extensively (Outlook, Word, Excel, and PowerPoint, Teams).
  
  
• Strong problem-solving, communication, and customer service skills are key for user support.
  
  
• Ability to balance multiple priorities in a fast-paced environment, operating as a strong team partner.
  
  
• Familiarity with IT ticketing systems, remote tools, and asset management.
  
  

Comprehensive Benefits:
We’re committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical—comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

 

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)