What are the responsibilities and job description for the Housekeeping Manager position at American Cruise Lines?
Housekeeping Manager
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Housekeeping Managers to our shipboard team for our 2025 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
As the Housekeeping Manager with American Cruise Lines, you will be responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms as well as the public areas. Other responsibilities include training and coaching the housekeeping team, room inspections, as well as handling any customer service requests. This is a guest facing position, in which you will be continually interacting with guests during their cruise. This position is a great way to build on a foundation in hospitality with option to grow within the management team onboard. We want exceptional Housekeeper Managers with an eye for detail in our passenger cabins as well as the beautiful public areas throughout our ships.
Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. In addition, all on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!
As the Housekeeping Manager with American Cruise Lines, you will be responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms as well as the public areas. Other responsibilities include training and coaching the housekeeping team, room inspections, as well as handling any customer service requests. This is a guest facing position, in which you will be continually interacting with guests during their cruise. This position is a great way to build on a foundation in hospitality with option to grow within the management team onboard. We want exceptional Housekeeper Managers with an eye for detail in our passenger cabins as well as the beautiful public areas throughout our ships.
Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. In addition, all on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!
Responsibilities:
- Establish and monitor cleanliness standards of performance for all housekeepers.
- Coach and mentor housekeeping staff.
- Plans and executes the daily training sessions based on cleanliness deficiencies observed & guest feedback.
- Manages dining stewards’ schedule and approves timecards.
- Regularly clean, organize, sanitize, and maintain all areas of the ship.
- Provides leadership and serves as a role model for Housekeeping Stewards.
- Maintain a genuine concern for our guests by supporting their experience and satisfaction.
- Respond to guest requests in a timely manner.
- Maintains inventory of hotel & cleaning supplies and place orders in a timely manner.
- Effectively communicate & plans board berthing assignments.
- Oversees new Housekeeping Stewards shipboard orientation.
- Communicate & prepare plan for turnaround days with Officers & crew.
- Manage laundry room operations.
- Serve as bartender during cocktail hour & setup materials.
- Participates in weekly sales goals.
Qualifications:
- Bachelor’s degree in Hospitality Management or Business field (preferred but not required).
- Proficiency in Microsoft Office Suite applications
- Must have past hotel experience.
- Team player who sets a positive example for others.
- Excellent guest service skills with the capability to handle guest concerns.
- Ability to empower team to provide excellent customer service.
- Willingness to work long days, every day, for extended periods of time.
- Flexible schedule and willingness to travel.
- US Coast Guard regulated pre-employment drug test.
- Transportation Worker Identification Credential (TWIC).
Attributes for Success:
- Ability to motivate, train, and assess individual and team performance.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
Work Schedule:
- 7 Days per week while onboard the ship.
- 6 to 8 weeks working and living onboard the ship.
- 1 to 2 weeks shore leave vacation.
- Accommodations and meals are provided onboard.
Perks:
- Benefits package including medical, dental, and matching 401k.
- Complimentary travel accommodations.
- No living expenses aboard the ship (room and board are included).
- Training programs to support you.
- Continuous growth in the company.
- Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
- Job sites across the nation.
