What are the responsibilities and job description for the Operations Trainer position at American Cruise Lines?
Operations Trainer
American Cruise Lines is seeking a flexible and dynamic individual to deliver training for hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT and at various locations around the country on board our fleet of ships.
We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be challenging and rewarding. This position provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines.
Responsibilities :
- Conduct in-person training sessions for administration, middle management, and front-line employees.
- Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed.
- Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
- Monitor systems to ensure employees are performing their responsibilities according to the training.
- Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
- Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
- Cultivate and inspire employees to have a never-ending appetite for learning to broaden their knowledge.
- This position reports directly to the Training Department Manager.
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