What are the responsibilities and job description for the Product Manager, Land Programs & Experiences position at American Cruise Lines?
Manager, Product Development
The Manager, Product Development is a Home Office position responsible for creating, identifying, presenting, negotiating, and executing new, engaging, destination-focused shoreside excursions and experiences for our guests. Additionally, the Manager is responsible for developing and maintaining productive relationships with shore excursion providers, convention and visitor bureaus, and other key stakeholders in the places we visit or wish to visit. The Manager, Product Development will collaborate with the Guest Programs Department in developing long-term strategies to enhance excursions and other shoreside experiences to exceed the demands of our guests.
The Manager, Product Development is a Guilford-based employee, traveling frequently to source new experiences, audit existing experiences, and maintain personal relationships with company strategic partners. This position reports directly to the Director, Guest Experience.
Responsibilities :
- Create unique, exclusive, exciting, and relevant programs, plans, and timelines for all pre- and post-cruise Land Packages including, but not limited to excursions, experiences, hotels, meals, and transportation.
- Closely monitor Land Package costs and pricing to ensure that all components are within budget and all packages are profitable and operationally feasible.
- Collaborate with the Guest Programs Department to recommend and curate new cruise shore excursions to meet changing guest demographics and demands.
- Collaborate with Port Operations to research and recommend new cruise itineraries and port destinations.
- Develop and maintain professional in-person relationships with key experience providers.
- Travel throughout the cruise and Land Package regions to audit existing and source new experiences.
- Evaluate market conditions, trends, and competition to identify opportunities for product improvement.
- Review company website, printed collateral, and intra-company communications to ensure accuracy of Shore Excursion & Land Package offerings and descriptions.
- Conduct Land Package presentations across the organization.
- Other duties as assigned.
Qualifications :
Work Schedule :
