What are the responsibilities and job description for the Training Coordinator position at American Cruise Lines?
Training Coordinator
We are looking to hire a Training Coordinator based out of our Salt Lake City, Utah Training Center. American Cruise Lines operates the newest fleet of 100 to 200 passenger luxury cruise ships and riverboats on 4-to-65-day cruises, traveling along the coastal and inland waters of the Atlantic, Alaska, Pacific Northwest, and Mississippi River.
Responsibilities:
- Provide general support to Training Department staff.
- Prepare all documents for training courses such as photocopying, printing, and binding.
- Prepare all materials for regularly scheduled training classes such as classroom set-up and refreshment replenishment and break down.
- Assist in the facilitation of training classes such as uniform sizing, meal services, and housekeeping room inspections.
- Organize, schedule and conduct meetings such as the weekly virtual Training Orientations.
- Conduct data entry & assignment grading in Training Departments Learning Management System.
- Monitor Training & Development departmental email: provide information by answering inquiries and requests and perform all necessary internal correspondence.
- Act as liaison between training staff, crew travel, onboarding, talent acquisition and uniform warehouse.
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintain supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Handle sensitive information in a confidential manner.
- Develop and update administrative systems to streamline efficiency.
- Develop outlines of administrative procedures.
- Resolve administrative problems.
- Receive, log, sort, and distribute mail, packages, and deliveries.
- Coordinate departmental scheduling and training rosters.
- Assist with the onboarding process of new employees, including verifying and submitting required documentation.
- Maintain staff contact lists.
- Greet and assist visitors at the Training Center.
- Exhibit optimistic attitude and positive team morale.
Qualifications:
- Must be able to work on location in Salt Lake City, Utah.
- Proven administrative or assistant experience.
- Knowledge of office management systems and procedures.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Proficient in MS Office.
- Ability to precisely follow complex instructions provided both verbal and written.
- Ability to use data processing equipment (e.g., keyboard, printer).
- High school diploma or equivalent; college degree preferred.
- Ability to work weekends, holidays as required, including the ability to work a rotating shift as assigned.
- Comfortable with routinely shifting demands.
- Ability to work independently and collaboratively with others.
- Initiative-taker with a positive attitude and strong desire for success.
- Apex professionalism.
Work Schedule:
- Monday - Friday; (40 hours a week) with some weekend work possible.
