What are the responsibilities and job description for the Customer Care Specialist (Inside Sales) position at American Cutting Edge (ACE)?
Customer Care Specialist - Inside Sales - Hybrid Role- (on campus a few days per month after initial training).
Come grow with us!
C.B. Manufacturing and Sales Co., Inc. (CB Manufacturing) DBA American Cutting Edge was founded in 1965 by Charles Biehn Sr., in 1965 based on three primary principles; customer service, value and quality. More than fifty years later, the company and its prominent brands, American Cutting Edge, Better Tools, and Evolution Resources continues its legacy of providing outstanding service and quality products which deliver real value in the market. Today, the company employs over 80 individuals with campuses in Miamisburg and Akron Ohio and several remote employees in Arizona and North Carolina continuing to execute the three principles every day by Cutting the Way to a Better World!
Join our award-winning culture! Named one of Dayton's Best Places to Work the last 4 years! At ACE we care about you and invest in your future. our culture fosters an environment of continuous success and fulfillment ensures that every member of our team thrives personally and professionally, achieving their highest potential.
Our continued success and dedication to our clients has created a need for a Customer Care Specialist (CCS)/ Inside Sales for our Miamisburg location. We specialize in finding cutting solutions to problems that require expert, engineered assistance and custom blade parts designed to our client’s exact specification. We currently have thousands of products and solutions to assist with our clients evolving needs. Your project involvement may include various diverse industries including food, recycling, packaging or medical. If you want a great career, you will want to join the ACE Family.
Responsibilities include:
Our continued success and dedication to our clients has created a need for a Customer Care Specialist (CCS)/ Inside Sales for our Miamisburg location. We specialize in finding cutting solutions to problems that require expert, engineered assistance and custom blade parts designed to our client’s exact specification. We currently have thousands of products and solutions to assist with our clients evolving needs. Your project involvement may include various diverse industries including food, recycling, packaging or medical. If you want a great career, you will want to join the ACE Family.
Responsibilities include:
- Maintains clear knowledge of ACE Core Values and demonstrates awareness of how those objectives relate to all position responsibilities.
- Completes administrative duties in support of company sales including fielding phone calls and emails. Interfaces with other departments to ensure customer orders are ordered & delivered accurately and on time. Handles internal and external documentation required for product returns. Helps ensure all customers receive “2 ring” service.
- Provides customer service. Follows up with customers regarding order details or problems with orders, including delivery dates, problems with the parts, and/or shipping issues. Works with internal departments as needed to follow up on vendor delivery dates & resolve customer problems.
- Accurately enters Sales Orders into system, reviewing pricing and delivery dates to ensure accuracy. Enters notes into the Customer Relationship Management (CRM) database. Sends order confirmations to the customer.
- Records all relevant customer contact into Customer Relationship Management Database.
- Schedules follow up contact activities for self and for other Sales Staff through CRM database.
- Enters data into Quotebot. Prepares and sends customer quotes, as requested by Sales Team. Follows up with Sales staff and/or customer as appropriate.
Qualifications:
- Minimum 1 year office/clerical experience. Customer Service experience preferred.
- Willingness to grow into Sales Account Manager
- Experience with MS Office, including at least 1 year experience using MS Word and Excel.
- Excellent oral and written communication skills.
- Must be able to work in a team environment.
- Excellent attention to detail.
American Cutting Edge is a mid-sized family owned company, and a great place to work (named 4 years in a row)! Full-time positions offer an excellent benefits package, including medical insurance, 401k, paid vacation and profit sharing opportunities.
