What are the responsibilities and job description for the Dispatcher/Customer Service position at American Eagle Express Inc?
Overview
We are seeking a dedicated and detail-oriented Dispatcher/Customer Service to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in the logistics and transportation sector. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a seamless experience. You will also play a key role in dispatching and coordinating transportation planning activities.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Analyze customer requests and provide solutions that meet their needs.
- Coordinate dispatching activities to ensure timely delivery of goods.
- Manage shipping and receiving operations, ensuring accuracy and efficiency.
- Maintain clear communication with customers regarding their orders, shipping status, and any potential delays.
Qualifications
- High school diploma or equivalent.
- Basic computer skills.
- Strong analytical skills with the ability to assess situations quickly and effectively.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join our team today and contribute to providing exceptional service in the logistics industry!
Job Types: Full-time, Part-time
Pay: $21.83 - $25.79 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: Remote
Salary : $22 - $26