Director of Process Improvement (Process Lead)

Job Posting End Date

02-28-2025

Please note the job posting will close on the day before the posting end date

Job Summary

The Director of Process Improvement (Process Lead) is a leadership position responsible for driving organizational performance through continuous improvement initiatives. This role will serve as an enterprise process owner that will lead continuous improvement in conjunction with business partners across AEP. Enterprise processes / journeys include procure to pay, work management, and meter to cash. This role will partner with business unit leaders to identify and execute upon key process improvement opportunities across the enterprise, including organizational alignment, transformational, cost savings, and process design / redesign activities. Provide subject matter expertise and coaching / guidance when identifying, developing / designing, and executing business process improvement efforts for AEP.

Job Description

Priorities and Deliverables :

Enterprise Process / Journey Lead - Serve as process owner for enterprise process / journey – procure to pay, work management, or meter to cash.

Process Optimization : Identify areas for improvement across the organization and lead initiatives to enhance efficiency, effectiveness, cost savings opportunities, improved organizational alignment, process design / redesign, etc.

Team Development : Support the development of a high performing team of continuous improvement professionals across AEP to drive these initiatives with leaders across the organization. Provide subject matter expertise and coaching / guidance when identifying, developing / designing, and executing business process improvement efforts for AEP.

Data Analysis : Utilize data analytics to assess performance metrics and inform decision-making processes.

Stakeholder Engagement : Collaborate with senior leadership, department heads, and external partners to promote continuous improvement initiatives.

Change Management : Lead change management efforts to ensure successful implementation of improvement initiatives.

Performance Monitoring : Establish key performance indicators (KPIs) to measure the impact of continuous improvement efforts and stay aligned with business units to ensure outcomes are realized.

Project Management - Apply project management principles to effectively manage and report to milestones.

Minimum Requirements :

Education : Bachelor's Degree in Finance, Economics, Business Administration, Engineering or related discipline. MBA or other Master’s degree desired.

Experience : Minimum of twelve years’ experience in business transformation / continuous improvement, business operations, engineering, project management / utility design or related field.

License / Certifications : PMP, Transformation, Lean, Continuous Improvement certifications or continued education preferred.

Preferred Requirements :

Experience with continuous / process improvement toolsets and leadership

Ability to manage multiple priorities, leveraging project management principles to deliver high quality outcomes desired by the customer / business partner

Demonstrate effective interpersonal skills, good judgement in selecting methods and techniques for obtaining solutions

Ability to navigate ambiguity, result focused and process oriented, strong communication skill, and knowledge of business

Ability to effectively manage meetings and executive workshops, making executive presentations

Ability to effectively articulate business opportunity, strategize, design, and execute forward-thinking objectives and generate innovative data-driven approaches to organizational improvement

Experience with managing teams and leading cross-functional initiative

LI-ONSITE

AEPCareers

Compensation Data

Compensation Grade : SP20-011

Compensation Range :

155,761.00-202,490.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Salary : $155,761 - $202,491