What are the responsibilities and job description for the Dispatcher position at American Elevator Group?
Job Details
Description
Jersey Elevator is part of American Elevator Group (AEG), the largest independent elevator service company in North America, consisting of a collection of well-established elevator service companies operating throughout the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to growth, we are looking for a Dispatcher to work out of the Aberdeen, NJ office to help us continue providing our customers with the best services possible.
Summary:
The Dispatcher will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organizations communications network.
Responsibilities:
- Answers incoming calls and communications; determine and assign the priority level of a call.
- Coordinates response and delivery of received information to field staff.
- Dispatches and deploys staff, vehicles, and/or units based on communications received. Provide instructions before the arrival of the mechanic.
- Adeptly uses multi-line telephone system and other communications methods and networks.
- Translating information to the appropriate codes.
- Performing emergency dispatch and crisis intervention services for entrapments.
- Respond to a wide array of emergency and non-emergency complaints and services.
- Asking questions and determining the caller situation via interpretation, analyses, and anticipation.
- Assisting the mechanics in completed their time tickets in the system.
- Enter and update information in computer databases.
- Performs other duties as assigned.
Work Environment & Hazards:
- This job operates in a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Special Physical Demands:
- This is a sedentary role; however, some filing is required. This would require the ability to lift files up-to fifteen pounds, open filing cabinets and bend or stand, as necessary.
Work Contact Group:
- Significant contact with mechanics and field staff
Qualifications
Qualifications:
- High school diploma or equivalent required.
- At least one year of related experience required.
- Excellent verbal communication skills.
- Ability to execute directions accurately and with speed.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and diligence.
- Strong analytical and critical thinking skills.
- Ability to prioritize tasks, delegating when appropriate.
- Ability to operate or to quickly learn a variety of communications systems.
- Experience with Microsoft Office, a must.
We are proud to offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our team. Benefits include competitive salary, 90% employer covered health insurance, dental, and vision insurance, alongside various employer sponsored benefits. Highly competitive 401(k) safe harbor match which is 100% vested upon plan entry, generous paid time off, flexible work arrangements, professional development opportunities with tuition reimbursement, and more!
AEG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
