What are the responsibilities and job description for the Lab and Sales Coordinator position at American Equipment HR LLC?
Kanawha Scales & Systems, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.
We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.
The Lab and Sales Coordinator plays a critical role in the efficient and smooth day-to-day operation of the calibration lab, ensuring that all activities are carried out accurately, on time, and in compliance with industry standards.
The role is also crucial in supporting the territory sales team in Wheeling and Pittsburgh with prospect research and customer and prospect outreach to shore up and grow our customer base and helping achieve the respective sales goals.
Lab Responsibilities
- Processing all walk-in instruments by doing intake procedures (i.e. creating orders in the system, itemizing and labeling instruments, confirming customer contact information)
- Assisting with the invoicing for all open lab jobs
- Creating purchase orders for items being outsourced and ensuring they are shipped
- Receiving shipments being delivered by UPS/FedEx/Other carriers
- Assisting the Lab Manager with scheduling
- Reaching out to customers when instruments are complete and processing payment for those picked up;
- Assisting the Lab Manager by contacting customers on our Aging report.
Sales Assistant Standard Products Wheeling & Pittsburgh
- Answer incoming sales-related phone calls; determine needs, take appropriate action, collect contact information, qualify leads, pass on to respective territory sales rep, RSM, etc.
- Follow up on recent quotes and visits utilizing CRM; enter additional information in CRM
- Assist in regular and goal driven customer and prospect outreach for defined group of customers and prospects, defined industry segments, defined geographical areas; documenting details in CRM
- Serve as support in prospect and customer research utilizing framework provided by RSM such as leads lists, LinkedIn, etc.; utilize phone calls, emails, etc. to qualify validity and provide territory sales representative with contact information; documenting details in CRM
Required Skills/Abilities
- Strong organizational skills and multi-tasking abilities
- Excellent verbal and written communication skills
- Proficiency in CRM software, MS Office
- A collaborative mindset with the ability to work effectively across teams
- Experience in sales support or administrative roles preferred.
Education and Experience
- High school degree required, Bachelors degree in related field or equivalent preferred.
- Applicable industry related work experience is a plus
Work Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Position Type and Expected Hours of Work
- This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.
What we offer:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
- Cigna Health Insurance (Kaiser in CA)
- FSA & HSA healthcare employer contribution
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental and Vision Plans
- Company paid STD & LTD Disability Insurance
- Educational and Tuition Reimbursement
- Maternity (12-wks) and Paternity leave
- Employee Assistance Program
- Basic & Voluntary Life AD&D
- 4% Matching 401K
- Company Paid Time Off (PTO)
- Company provided PPE
- Discounts on products and services
- Opportunities to network and connect
Our Commitment to Inclusion & Belonging:
At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Proof of right to lawfully work in the United States required.
