What are the responsibilities and job description for the Install Coordinator position at American Equipment?
Description:
American Equipment Holdings is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people.
We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.
We are looking for a Install Coordinator in our Anaheim location
Essential Duties and Responsibilities:
- Assist customers via telephone & email
- Assist with customer questions, concerns & escalate to appropriate staff
- Provide support to install technicians while in the field
- Arrange Delivery & Return of Rental Equipment
- Maintain Sage(ERP) & Salesforce project files
- Submit documents needed for technician site badging
- Scanning of certificates and files into proper folders
- Create/Update Work Orders
- Schedule & call off load testing equipment
- Review Timecards
Required Skills/Abilities
- Excellent communication skills including active listening
- Attention to detail and strong organizational skills.
- Service-oriented and able to resolve customer grievances.
- Ability to work independently or in a team environment.
- Proficient computer skills with the ability to learn new software.
- Extremely organized, self-starter
- Microsoft 365 proficient (Must)
- SAGE 100 or equivalent ERP experience (Preferred)
Education and Experience
- High school diploma or equivalent.
- Customer service experience required.
Work Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.
What we offer:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
- Cigna Health Insurance (Kaiser in CA)
- FSA & HSA healthcare employer contribution
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental and Vision Plans
- Company paid STD & LTD Disability Insurance
- Educational and Tuition Reimbursement
- Maternity (12-wks) and Paternity leave
- Employee Assistance Program
- Basic & Voluntary Life AD&D
- 4% 401K Employer Match, with 6% of your Contribution
- Company Paid Time Off (PTO)
- Company provided PPE
- Discounts on products and services
- Opportunities to network and connect
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Our Commitment to Inclusion & Belonging:
At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:Compensation details: 20-24 Hourly Wage
