Service Coordinator

Kanawha Scales & Systems, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Kanawha Scales & Systems, LLC, a world leader in the weighing and automation industry, is looking for someone like you to join their team as a Service Coordinator for our Virginia operations. In this role located in Roanoke, you would be responsible for duties and responsibilities in our Bristol and Pikeville location.

Duties and Responsibilities:

• Field all service-related phone calls and efficiently schedule technicians to complete all required service work, tasks, and preventative maintenance contracts, in a fast-paced environment, these tasks are backup to the Service Manager.
• Provide our customers with a friendly and pleasant response to their needs
• Notify customers in advance to maintain our service schedules
• Ensure all the proper project pricing information is on the job ticket(s) so Accounts Receivable can invoice in a timely manner
• Parts ordering
• Shipping & Receiving
• Record keeping, including ISO documentation, vehicle maintenance and training records
• Manage call out schedule

Qualifications & Education Requirements:

• High School Diploma (or equivalent)
• Proven initiative and a positive attitude
• Highly dependable
• Required to work overtime, when necessary
• Knowledge and proficiency in basic computers/software skills
• Pass drug test
• Submit to a background check

Preferred Skills:

• Effective multitasker
• Strong organizational skills
• Service-related background

Position Type and Expected Hours of Work

This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 50 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Benefits and Bonuses

• Three Medical Plan offerings through Cigna
• FSA & HSA options for healthcare
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental
• Vision
• STD & LTD
• Basic & Voluntary Life AD&D
• 4% Matching 401K
• 80 hours PTO
• Company provided PPE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation details: 22-23 Hourly Wage