Demo

Modern Workplace Engineer

American Equity
Des Moines, IA Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 4/27/2025
At American Equity we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years with satellite offices in Charlotte, NC and New York, NY.

General Purpose Of The Job

The Modern Workplace Engineer (MWE) plays a crucial role in overseeing and managing the technology infrastructure that supports end-user devices and productivity applications for American Equity and Eagle Life. The role combines aspects of Systems engineering, end-user support, product ownership, and product management to create scalable and highly reliable technology platforms for our end-users. The MWE collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly.

  • Position sits in West Des Moines and will work an onsite hybrid schedule**

Essential Duties And Responsibilities

  • Strategy and Leadership:
    • Develops and coordinates execution of a strategic vision for end-user computing aligned with the overall business goals.
    • Provides leadership and guidance to a cross-functional team responsible for end-user computing services.
  • Infrastructure Management:
    • Oversees the design, implementation, and maintenance of end-user computing infrastructure, including desktops, laptops, mobile devices, and virtual desktop environments.
    • Ensures the availability, security, and performance of end-user computing systems.
    • Works with IT Asset Management to support hardware lifecycle requirements.
  • User Support:
    • Works with support teams to ensure efficient and effective technical support to end-users.
    • Oversees the design, implementation, maintenance, and delivery of end-user computing training materials.
    • Establishes and maintains Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for incident resolution and request fulfillment.
  • Image Management:
    • Ensures deployment images are up to date with current software versions, security patches, firmware updates and drivers to work with all current and legacy hardware.
    • Works with IT Asset Management to perform periodic scheduled image updates to support software lifecycle and release schedules.
    • Follows established deployment plans for applying image updates to reduce incidents and end user disruption.
    • Technology Evaluation and Integration:
      • Stays current with emerging technologies and assess their applicability to improve end-user computing services.
      • Evaluates and integrates new tools, software, and hardware to enhance user productivity and experience.
    • Security and Compliance:
      • Implements and enforces security measures to protect end-user computing systems and data.
      • Ensures compliance with industry regulations and internal policies related to end-user computing.
    • Collaboration and Communication:
      • Collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly.
      • Communicates effectively with leadership and end-users to provide updates, gather feedback, and address concerns.
    • Budget Management:
      • Develops and manages the budget for end-user computing, ensuring cost-effectiveness and alignment with organizational priorities.
    • Miscellaneous:
      • Other duties as assigned.
    Supervisory Responsibilities

    • None

    Education And/Or Experience

    • Bachelor’s degree in information technology, computer science, or related field. Master's degree is a plus.
    • Six (6) years of end-user computing experience in a similar role.
    • Extensive experience with Microsoft end-user computing technologies preferred.

    Certificates, Licenses, Professional Designations

    • Certifications such as Microsoft 365 Endpoint Administrator, Microsoft 365 Administrator Expert, ITIL, CompTIA A , or relevant vendor-specific certifications are desirable.

    Knowledge, Skills, And Abilities

    • Experience administering Microsoft Intune, AWS Workspaces, and Microsoft Configuration Manager(SCCM).
    • Proven experience in a leadership role overseeing end-user computing or a similar IT function.
    • Strong technical knowledge of desktop operating systems, hardware, mobile devices, and virtualization technologies.
    • Excellent understanding of IT security principles and practices.
    • Experience with ITIL or other IT service management frameworks.
    • Strong project management skills with the ability to prioritize and manage multiple initiatives.
    • Effective communication and interpersonal skills.
    • Ability to collaborate and work cross-functionally with various teams and stakeholders.
    • Analytical and problem-solving skills.
    • Ability to thrive in a fast-paced, dynamic environment.

    ___

    This description covers the major purpose and essential functions of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Employees may receive other job-related instructions and be required to perform other job-related work requested by their manager. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.

    For more information about how your information is processed, please click on the Privacy tab at the bottom of the page and then click on the Applicant Privacy Policy.

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