What are the responsibilities and job description for the Director SDR Performance position at American Express Global Business Travel?
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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We are looking for a Performance Director to lead all aspects of our Sales Development Representatives (SDR) organization’s performance, strategies and initiatives. This highly visible team plays a key role in our overall demand generation efforts, partnering closely with both our global marketing organization and our multi-segment sales organization.
The Performance Director will be responsible for developing and implementing performance standards, monitoring the efficiency of these strategies and making vital adjustments to optimize results.
The ideal candidate will have a strong understanding of sales performance management principles, exceptional leadership skills, and a strategic approach.
This leadership role will interact with senior management across the global organization to ensure we are delivering the best outbound prospecting strategy and the best conversion rate on inbound opportunities.
What You Will Do :
- Develop and maintain an outbound prospecting strategy to consistently and predictably achieve organization targets and advise senior management on forecasted results.
- Partner with Global Marketing and Sales on campaign strategy and messaging to consistently deliver our ambitious growth targets.
- Synchronize with Sales Leaders across global points of sale for targeted account engagement.
- Develop and implement performance management strategies and systems.
- Monitor and analyze performance metrics and suggest improvements.
- Prepare and present performance reports to top management.
- Collaborate with other departments and stakeholders to ensure performance alignment.
- Identify training needs and organize workshops or coaching sessions.
- Ensure compliance with industry regulations and organizational standards.
- Provide leadership and guidance to performance teams.
- Stay informed about performance trends and advancements in the corporate travel industry.
- Grow the Sales Development team by hiring, and optimizing the onboarding process to increase time to productivity.
What We´re Looking for :
Location : Chicago, Illinois, United States
The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance and is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
The #TeamGBT Experience :
Flexible benefits : tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want : when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion : in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources : to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
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Salary : $100,000 - $200,000
