What are the responsibilities and job description for the VIP TRAVEL CONSULTANT position at American Express Global Business Travel?
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Our VIP Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, youll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If youre curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
- What Youll Do
- Advise and arrange travel for VIP corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and / or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their companys travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Please be flexible and prepared to work 12 PM to 9 PM eastern time.
New York, United States
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https : / / explorer.amexglobalbusinesstravel.com / rs / 346-POJ-129 / images / GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
Work and life : Find your happy medium at Amex GBT.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https : / / explorer.amexglobalbusinesstravel.com / rs / 346-POJ-129 / images / Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https : / / www.amexglobalbusinesstravel.com / gbt-recruitment-privacy-statement / ) .
Click Here to Learn More (https : / / www.amexglobalbusinesstravel.com / careers / )
Salary : $20 - $35
