What are the responsibilities and job description for the Director of Software Engineering position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
OnBrand is American Express’ In-House Creative agency, and we’re on a journey for exciting expansion. Our ambition is: Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
To be successful in this role, the candidate must exhibit outstanding judgment, oversee and upskill developers as they strive for flawless development execution, and support team growth of complex digital development engagements. Be an expert in unlocking efficiencies and possess mindset to prioritize work based on impact and effort experience helping define best practice documentation, guidelines for CMS usage and email deployment.
As the subject matter expert and main point of contact for the OnBrand team, the development lead will be responsible for driving solutions for complex projects and navigate changes in scope to deliver a successful project. The successful candidate will also co-ordinate with the creative and project management teams to service projects, build strategic development plans and balance the expectations of our marketing partners with the execution of digital experiences. The candidate must have experience working with account, creative and project management teams and guiding the team to achieve the highest possible standards based on enterprise best practices.
This individual will focus on enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry agency talent and build a culture delivering transformative work.
Day to day responsibilities include, but are not limited to
- Building and fostering a relationship within the enterprise-wide technology and engineering teams
- increase developer efficiency across the team through the implementation of processes and best practices.
- Provide hands-on technical expertise and guidance in documentation of technical requirements, developing, and implementing best practices for building, developing and scaling CMS component systems.
- You will mentor and grow your staff, set the vision and success metrics for the future of your team and be accountable for critical deliverables that drive improving customer benefits and business outcomes.
- Ensure teams write testable, scalable, and efficient code – conducting code reviews to adhere to best practices and ensure compliance with coding standards.
- Maximize impact for your team by leading the prioritization of development work based upon impact and effort.
- Guide the team to prioritize time between long-term transformational investments and addressing acute pains.
- You will work with cross-functional leadership to remove roadblocks, review roadmaps, articulate business outcomes and establish measures of success.
- Define a durable and scalable technology strategy to scale capabilities and maximize efficiencies across the OnBrand development team
- Directing teams in the development, coding, testing, and debugging of web based digital experiences.
- Provide technical leadership in troubleshooting and resolving complex issues during the project lifecycle and offer support and maintenance post-deployment.
- Coordinates with internal Technology, EDDS, Product and and Web-Services team across software and hardware initiatives
- Ensures team is compliant with systems, technical process, and code updates from Technology and EDDS.
- Oversees the creation of technical documentation for the creation of email, landing pages, and other digital properties and projects
- Oversees all work coming out of development, assists in troubleshooting roadblocks and challenges.
- Drives the team vision and develops team skills on future platform development languages and new module initiatives.
- Manages and oversees the professional development and technical direction of the development team.
- Working with EDDS and Technology to ensure high quality and governance of code and builds.
Qualifications:
- 12 years of development experience
- 5 years leading development teams
- Have experience managing people and projects across multiple work-streams/teams.
- You have experience building and across web and mobile platforms.
- Aren’t afraid to roll up your sleeves and problem solve with your team.
- Are comfortable with navigating ambiguity and working autonomously.
- Website / web application development leveraging UI frameworks such as React, CSS, HTML5, CSS and JavaScript
- Experience with relevant programming languages (e.g., PHP, JQuery, CSS, HTML)
- Experience with relevant applications (e.g., Adobe Experience Manager)
- Experience working with email platforms like salesforce.
- Excellent communication, presentation, and interpersonal skills
- Familiarity with multiple AEM and multiple CMS platforms
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $130,000 - $205,000
