What are the responsibilities and job description for the Director-Sales (People Leader) position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.
The Director - Sales (People Leader) will be a part of the Southern Region of Merchant Acquisition and will be responsible for the development and execution of a winning sales strategy to sell merchant card acceptance to high value merchant prospects. This position will lead a district sales team of 6 virtual colleagues (Managers of Business Development) within an 8-state territory to sign new business and new product adoption within the geography. This sales team generates top line growth while maintaining bottom line profitability and high margins for the Merchant Services – U.S. business. The Director - Sales (People Leader) will be responsible for establishing an acquisition strategy, designing clear execution plans, developing and utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business. They must understand the diversity of needs within the territories in order to highlight the appropriate products and value propositions to drive profitable charge volume. In addition, leadership skills in developing and growing the team’s colleagues is a premium skillset required for this position. As coaches, we are leading our sales team through a transformation to a B2B-focused sales organization, operating in an increasingly competitive environment in the ever-rapidly changing payment industry landscape.
Key responsibilities include:
- Effectively managing and motivating the team’s performance and sales success
- Ensuring proper business process, conduct and compliance controls and adherence
- Providing regular and effective coaching to develop each team member’s sales effectiveness
- Ensuring the team builds and manages profitable pipelines
- Gathering and sharing effective practices, sales strategies, as well as marketplace & competitive intelligence
- Serving as an escalation point for team members to overcome both internal and external challenges
- Managing sales tracking reporting, expense processing, operating & marketing budgets for the team
Minimum Qualifications
- Demonstrated sales leadership and ability to successfully lead people, drive performance and manage dynamic change
- Keen focus on colleague development and building a thriving culture while leading the region to meet the business objectives of American Express
- Experience in building, engaging and motivating a geographically dispersed team and driving team results effectively
- Ability to build strong Blue Box linkages at all organizational levels and across multiple functions
- Proven strategic thinking
- Extensive negotiation experience
- Strong financial/analytical skills
- Problem solving and decision-making ability
- Excellent oral and written communication skills
- Outside sales experience required
- Candidates must reside in Washington DC or nearby surrounding area of Maryland or Virginia
Preferred Qualifications
- 3-5 years people - leadership experience preferred
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $115,000 - $190,000
