What are the responsibilities and job description for the Global & Large Sales Manager, Early Tenure (People Leader) position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As the global leader in the corporate payments’ solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools.
The Global & Large Sales Manager, Early Tenure (People Leader) primary responsibility is to lead a team of Early Tenure Consultants as they on-board and provide early tenure treatment of our newly acquired clients. The Early Tenure team leverages their expertise to understand the client need, educate, and provide solutions while maintaining loyal customer relationships. Global payments experience a plus
Job Responsibilities
Strategic planning (20 – 30% of time)
- Drive overall team strategy to achieve business goals and growth targets from newly acquired accounts
Coaching and development (20 – 30% of time)
- Coach and develop a group of Early Tenure Consultants to drive growth and achieve targets
- Hire and on-board new consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
- Provide individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management (10 – 20% of time)
- Drive a high quality, rigorous account development review process
- Ensure team achieves targets from newly acquired clients
Business development (10 – 20% of time)
- Identify key client opportunities and handle client escalations, as needed
- Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Qualifications
- Bachelor's degree required
- Experience leading sales or account development team, 3 years
- Experience partnering with clients across various markets / industries
- Experience in a highly regulated industry
- Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a team of 4 to enable improved business results
- Proactively and consistently demonstrates the value of partnering with American Express
- Results focused
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
- Market, industry, & product knowledge
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
- Strategic thinking
- Leadership and team motivation
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $80,000 - $155,000
