What are the responsibilities and job description for the Manager Assistant - Enterprise Communication & Marketing Experience Technology position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The US Consumer Services & Digital Technology (USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the Enterprise Communications and Marketing Technology (ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments.
The Manager Assistant, Technology will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300 global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units.
This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.
Key Responsibilities include:
Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:
The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The US Consumer Services & Digital Technology (USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the Enterprise Communications and Marketing Technology (ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments.
The Manager Assistant, Technology will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300 global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units.
This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.
Key Responsibilities include:
Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:
- Lead all aspects of general project management and special projects requiring strategic analysis and data consolidation.
- Support the Vice President, Technology in preparing communications and materials for high exposure strategic technology reviews/presentations to senior leaders and external audiences.
- Lead the development and execution of internal communications on behalf of the Vice President for key events, technology updates and other deliverables, including accountability for coordinating Town Halls and Business Unit Reviews.
- Lead the development and execution of strategies and initiatives to drive Colleague Engagement.
- Support planning and operations (e.g. annual budget and investment planning, risk and finance reviews, weekly staff meetings).
- Build strong working relationships across the USCDT organization and key partners to enhance collaboration and problem solving, and to generate solutions to deliver results.
The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.
- Proactive, flexible, highly organized, and eager to take full ownership of their work.
- Upbeat, curious, self-motivated, and able to work well under pressure and in an unstructured environment.
- High level of integrity and the ability to handle sensitive issues with complete confidentiality.
- Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.
- Outstanding project management and organizational skills.
- Outstanding written and verbal communication skills with a strong executive presence.
- Demonstrated relationship leadership skills with proven track record of influencing without authority.
- Prior experience in Technology, Product or Portfolio related team is preferred
- 5-7 years of relevant work experience
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $80,000 - $155,000
