What are the responsibilities and job description for the Manager Assistant - Risk Decision Technology position at American Express?
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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Reporting directly to the VP of Risk Decision Technology, the Manager Assistant will establish and lead the new executive office within a dynamic and fast-paced environment. This pivotal role encompasses a wide array of strategic, analytical, and communication-based activities crafted to ensure the team’s objectives are achieved. As a key member of the Leadership Team, the Manager Assistant will cultivate close collaboration among team members, using their outstanding leadership, critical thinking, communication, and organizational skills. The ideal candidate will possess consistent track record of independent excellence and thrive in a high-performing team environment. Furthermore, this role extends to supporting collaboration and engagement across US, and India Technology campus initiatives by coordinating events and activities for these communities.
Key responsibilities include:
- Prioritize and Manage Workflow: Maintain a comprehensive understanding of team activities and strategically prioritize the VP’s focus on key initiatives.
- Drive Operational Efficiency: Oversee business planning and operational processes for the VP’s office, including developing and implementing Organizational strategies, driving and reporting on key performance goals, leading Leadership team meetings with strategic support to VPs in the areas of Budget management, Project management, Colleague performance assessment, and Recruitment efforts.
- Foster Team Engagement and Development: Build and Lead Colleague engagement strategy and initiatives, including team-building activities, talent assessment, and collaboration with the CEG.
- Maintain a pulse on Team dynamics: Actively engage with team members, understand their concerns and perspectives, and proactively address any emerging issues.
- Serve as a Central Liaison: Act as the primary point of contact for urgent business issues, handle information requests, and coordinate priorities for the VP’s office.
- Facilitate Business-Tech Alignment: Support business-technology partnerships and communication to ensure clear priorities and shared goals.
- Develop Executive Communications: Craft impactful presentations, communications, and talking points for key business reviews and executive discussions.
- Exercise Independent Leadership: Demonstrate initiative, operate autonomously, and effectively influence collaborators across all Organizational levels.
Minimum Qualifications:
- Proven Experience: Significant relevant experience, ideally within a large, complex organization.
- American Express Expertise (Preferred): Demonstrated ability to navigate effectively within American Express, with a strong understanding of its business, processes, and operations.
- Organizational Excellence: Highly organized and self-motivated, with confirmed project management, organizational, and planning skills in a fast-paced, multi-tasking environment.
- Communication Prowess: Outstanding oral and written communication skills, with a strong personal presence.
- Technical Proficiency: Excellent proficient in PowerPoint and Excel.
- Analytical and Problem-Solving Skills: Active listening, summarization, and lateral thinking skills to identify and address emerging opportunities.
- Financial Acumen: Prior experience in capacity planning and financial reporting.
- Educational Background: University degree preferred, or a combination of education and equivalent experience.
- Adaptability and Resilience: Demonstrated ability to remain calm under pressure and adapt to changing priorities.
- Confidentiality and Trust: Unwavering ability to handle confidential information with utmost discretion.
- Technology Experience (Desirable): Experience in organizing and supporting Amex Technology Organization.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions
Salary : $80,000 - $155,000
