Senior Manager – Global Digital Product Enablement (Amex Digital Labs)

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day

Senior Manager – Global Digital Product Enablement (Amex Digital Labs)

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

This Senior Manager role will focus on product enablement and operations across various digital payment and membership products and initiatives. The successful candidate will serve as the central business contact to lead operational product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities:

• Drive the go-to-market strategy and develop the product operations for new and existing digital initiatives including:

  • Lead end-to-end internal management for the launch of new products, features/functionality, and various membership pilots/experiences

  • Project manage across Amex Digital Labs teams (Product Enablement, Product Development, Business Development) and other key relevant partners (e.g., Operational Excellence, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)

  • Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan

  • Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates

  • Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable

• Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions

• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery

• Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

• Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches   

Qualifications:

• Outstanding interpersonal, communication, and negotiation sills with the ability to influence partners across a wide variety of functions

• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility

• Ability to drive results against timelines, prioritize, and execute flawlessly

• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions

• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.

• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change

• Excellent relationship-building with partners and across internal stakeholders

• Proven track record in crafting and storytelling via PowerPoint presentations

• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences

• Prior experience in articulating product functionality and demonstrating technical acumen a plus

• Bachelor's Degree required, MBA a plus

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions*

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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