What are the responsibilities and job description for the Senior Manager, Servicing and Marketing position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This role is part of the Activation Marketing and Servicing Team within US Merchant Marketing. Our team focus is to engage our Merchants with innovative strategies and ensure they are made aware of any direct impacts with a humanized approach. This role will be responsible for leading all Merchant servicing communications as well as servicing and drive to digital strategies. This person will own all Merchant servicing communications, build strategies within white space and challenge the status quo of existing processes. They will build direct mail, email and Online Merchant Account campaigns that will deliver a seamless Merchant experience. They will be required to lead complex projects with multiple partners across the enterprise and foster strong relationships to drive initiatives forward.
Key Responsibilities
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This role is part of the Activation Marketing and Servicing Team within US Merchant Marketing. Our team focus is to engage our Merchants with innovative strategies and ensure they are made aware of any direct impacts with a humanized approach. This role will be responsible for leading all Merchant servicing communications as well as servicing and drive to digital strategies. This person will own all Merchant servicing communications, build strategies within white space and challenge the status quo of existing processes. They will build direct mail, email and Online Merchant Account campaigns that will deliver a seamless Merchant experience. They will be required to lead complex projects with multiple partners across the enterprise and foster strong relationships to drive initiatives forward.
Key Responsibilities
- Act as Project Management Officer and drive flawless execution of multiple complex servicing communications that are on an annual cadence as well as ad-hoc
- Strong communication with multiple stakeholders throughout the business at multiple levels to drive awareness of impacts to Merchant
- Identify and execute optimizations in servicing communication processes
- Develop strategies to drive digital engagement with the Merchant website
- Provide thought leadership to develop and execute on a servicing value generation strategy
- Evaluate existing Merchant servicing experience delivering clear and digestible communications
- Manage a top performing Analyst and support career development
- 4 years relevant work experience required
- Prior people leadership experience preferred
- Strong project management/executional skills to implement initiatives by leading cross-functional teams
- Proven track record managing integrated, cross-channel marketing campaigns and external agencies
- Strong strategic and thought-leadership skills with an eye towards innovation within white space
- Impeccable organization and project management skills; ability to proactively move complex, multi-faceted projects forward in an efficient manner
- Excellent relationship management skills with ability to build and strengthen relationships, both internally and externally
- Proficient written and verbal communicator with an ability to influence at various management levels
- Passionate team player and driver of team culture
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $80,000 - $155,000
