What are the responsibilities and job description for the Senior Program Manager - Virtual Payments position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Within Global Commercial Services, the Global Product Management organization owns products and capabilities, creates global consistency, and drives process excellence. This focus directly supports B2B payments, one of the fastest growing segments of our business. The Virtual Payments Platform (VPP) product development team is responsible for managing the intake and prioritization process that will transform the way we manage product development and enhancements.
How will you make an impact in this role?
The Sr. Program Manager – Virtual Payments will be responsible for:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Within Global Commercial Services, the Global Product Management organization owns products and capabilities, creates global consistency, and drives process excellence. This focus directly supports B2B payments, one of the fastest growing segments of our business. The Virtual Payments Platform (VPP) product development team is responsible for managing the intake and prioritization process that will transform the way we manage product development and enhancements.
How will you make an impact in this role?
The Sr. Program Manager – Virtual Payments will be responsible for:
- Applying knowledge and expertise to bring rigor to our ideation, planning, and delivery process.
- Managing the virtual account portfolio, development intake, prioritization process, develop reporting metrics, and align priorities/status with multiple program management offices across American Express on a regular cadence.
- Leading the transformation of how we measure success.
- Enhancing and developing a set of metrics that will help us improve efficiency and throughput to achieve our goal to become a best-in-class agile team at American Express.
- Coaching the team on how to improve processes while listening and taking action.
- Interacting with product owners and business partners, of all levels, and with competing priorities
- Proven experience and knowledge in Project/Product management and/or Engineering.
- Knowledge of Lean Agile Principles and Continuous delivery.
- Proven ability to turn data into actionable recommendations.
- Ability to manage details in an environment with changing priorities.
- Strong communicator with an ability to establish good working relationships with colleagues of all levels and with competing priorities.
- Experience with MS PowerPoint, Excel, SharePoint, and Visio
- Experience with Rally/JIRA.
- Experience interfacing with product owners and technology teams at American Express.
- Experience with multiple payment processors (TSYS, & American Express).
- Understanding of Virtual Accounts and vPayment.
- Technical background and experience with payment processors, accounts receivable, accounts payable, and travel expense management.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Salary : $90,000 - $165,000
