What are the responsibilities and job description for the Tech Control Management Process Risk Reduction Manager position at American Express?
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The Process Risk Reduction Team drives the continuous improvement of Technology processes through targeted efforts to reduce operational risk and steps in when noteworthy issues or events occur. Risk reduction efforts can be identified through proactive monitoring for areas of opportunity, self-identified events, or remediation of gaps identified by internal and external reviewers. Such efforts are spearheaded by the Process Risk Reduction Team and are executed in partnership with other Technology teams that own the frameworks and processes under review
Additionally, the team services as an operational risk subject matter expert for the Technology organization.
Risk Reduction Managers know operational risk is a top priority for our business. You don’t just see the problem—you’ll drive the solution. You will be asked to:
Enhance Risk Mitigation Practices
- Enhance the control environment at American Express through close partnership with other Technology teams.
- Identify and proactively flag areas of high risk for intervention (e.g. process evaluation, automated alerts for near-threshold breaches, etc.)
- Develop and recommend risk mitigation strategies to address identified risks
- Develop, implement, and document adequate process controls
- Perform on-going tracking, monitoring of progress, escalation, and governance of identified issues on a periodic basis
- Influence partners to achieve targeted levels of project oversight, controls, and compliance
Provide Internal Consulting Services
- Provide guidance on controls and compliance, to key stakeholders
- Partner with the Tech Risk & Info Security Business Leadership Team to develop, implement, monitor, and report on appropriate control ratings and compliance ratings
Evolve with Process Risk Reduction Team
- Document learnings from improving controls
- Adapt to change as the Process Risk Reduction team continues to evolve
Requirements
- 5 years of experience in Risk Management or Audit; specialty in Information Technology or Information Security risk preferred.
- Bachelor’s or an equivalent degree in a related field is beneficial
- Relevant certification(s) such as CISA, CISM, or CRISC is highly desired
- Deep knowledge of process excellence, risk/control assessment data analysis, compliance, and internal IT control frameworks
- Strong problem solver with the ability to use analytical methods to affect change
- Strong project management skills to drive high quality, timely deliverables across a matrix environment and ability to influence without direct authority
- Ability to conceptualize complex control relationships and develop rigor in control development, design and testing practices.
- Excellent written and verbal communication skills to deliver quality, actionable feedback on potential control issues
- Excellent written and visualization skills to develop and maintain relevant policies, procedures, and other guidance
- Ability to translate technical concepts to non-technical business leaders
- Broad understanding of information security and information technology disciplines and experience with technology control testing including interface inputs, reports, application security, business continuity, third parties, etc.
- Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards is a plus
- Understanding of regulatory landscape while able to link threats to risk tolerance and control efficiency measures
- Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
- Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done
- Knowledge/experience with GRC tools (preferably Archer) inclusive of reporting is beneficial.
At the core of Risk Reduction
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
- Agile best practices (understanding the framework and how to apply new controls within such a framework)
- Emerging technologies (cloud, blockchain, GenAI, etc.)
- Analytical thinking (analyzing complex information and/or requests, and identifying the most relevant details)
- Process improvement
- Information & Operational risk management
- Collaboration
- Industry and company knowledge
- RSA Archer tool competencies
- Risk Assessments
- Stakeholder outreach, engagement, and partnership
ORMCM
Salary Range: $110,000.00 to $190,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Salary : $110,000 - $190,000
