VP, Global Digital Product Enablement (Amex Digital Labs)

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

This VP role will focus on product enablement and operations across various digital payment and membership products and initiatives. The successful candidate will serve as the central business contact to lead operational product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities:

• Lead a team of product enablement colleagues across the breadth of Labs’ product portfolio
• Communicate with key stakeholders with regard to program strategy, issues and/or changes
• Drive the go-to-market strategy and develop the product operations for new and existing digital initiatives including:
• Lead end-to-end internal management for the launch of new products, features/functionality, and various membership pilots/experiences
• Partner with key relevant stakeholders (e.g., Operational Excellence, Risk, Marketing, and Servicing) to solution challenges and guide team through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
• Collaborate closely with international markets to determine appropriate management of global launches
• Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• Lead process improvements, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market
• Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches

Qualifications:

• Exceptional interpersonal, communication, and negotiation sills with the ability to influence partners across a wide variety of functions
• Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Exceptional program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
• Expertise in articulating product functionality and demonstrating technical acumen
• Demonstrated people leader who can coach and develop talent
• Bachelor's Degree required, MBA a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000 to $260,000 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Salary : $185,000 - $260,000