What are the responsibilities and job description for the Quality Manager position at American Facility Services Inc?
This position works varied hours depending on business needs, including weekends. It also covers for custodians when there are call outs.
General Information:
As a Quality Control Manager, you are responsible for assisting in directing and overseeing a team of Team Leads and all Custodians. You will coordinate the tasks of the staff and will serve as a liaison to ensure the quality of service between clients and team members. You will be traveling to meet with clients to make sure that we've provided the highest level of service.
Essential Functions:
Develop and/or maintain and implement quality procedures and safety policies and procedures, based upon contract requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site. Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement. Team scheduling. Coordination of projects and assignments. Answer phones, manage databases, and create spreadsheets. Fill in as needed based on additional demands, staff coverage, training, etc.
Non-Essential Functions:
Perform other duties as assigned
#AFS25
Requirements:
Adhere to dress code, appearance is neat and clean.
Report to work on time and as scheduled.
Wear identification while on duty.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, ethics and goals of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and trainings.
Strong communication skills, highly-skilled in typing, writing, grammar, punctuation, and oral communication
(which means speaking clearly and correctly on the telephone)
Good judgment, punctuality, initiative, a good work ethic and time management skills
Must possess extensive knowledge of Microsoft Word, Excel and Outlook
Interpersonal skills and client relations are of paramount importance
Must be highly organized and able to keep track of multiple projects.
