What are the responsibilities and job description for the Front Desk Representative position at American Family Care Allen?
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary and Qualifications
Seeking a Patient Care Representative like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.
What you will do in this role:
- Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
- Answers phone calls to the clinic and provides information or refers questions to others as needed
- Verifies insurance timely and accurately
- Ensures the occupational client’s preference card is followed and occupational procedures
- Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
- Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
- Maintain patient records and update information as necessary
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Ensure a clean and organized reception area
- Required to cross train to other positions.
- Required to complete other duties as assigned.
Schedule:
Your workdays are not consistent so must have full availability 7 days a week including weekends and holidays.
Looking for employees with flexible hours and days to include: weekdays, weekends and holidays from 8:00am-8:00pm.
Other attributes AFC Urgent Care looks for:
- High standard of work ethic
- Impeccable patient care
- Positive attitude
- Dependability
- Ability to multitask
- Ability to work in a small group / autonomy
- Be a great team player
- Ability to stay focused under pressure
- Ability to manage a schedule with at least 60 patients per day
- Organized
- Computer literate - EMR eClinicalWorks
- Knowledge of medical terminology
What Qualifications you will need:
- 1 year of clinical experience in a patient care setting is preferred
- BLS certification within 30 days of start required
- Strong customer service skills
- Qualifications:
- Previous experience as a medical receptionist or in a similar role is preferred
- Knowledge of medical terminology and procedures is a plus
- Proficiency in using phone systems and other office equipment
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Familiarity with electronic medical records (EMR) systems is desirable
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
