What are the responsibilities and job description for the Front Desk Specialist position at American Family Care Humble?
Summary
To accurately check patients in and out by verifying insurance, collecting payments, signature forms, and maintaining patient records and accounts. Maintain patient flow in physical clinic visits.
Essential Functions
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
- Register patients, update patient records, and verify insurance accurately and timely.
- Determine, collect, and process patient payments and address collection and billing issues
- Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
Marginal Functions
- Follow company procedures related to workers’ compensation and occupational medicine patients
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Maintain complete and accurate documentation.
- Other duties and responsibilities as assigned
Qualifications
- High School graduate or equivalent.
- Previous medical clerical experience preferred.
- Basic computer knowledge, e.g., Microsoft Office.
- Accuracy and detail orientation.
- Positive customer service skills.
- Well-groomed appearance.
- Clear and articulate phone voice.
- Tactful interpersonal relationships.
Physical Demands required for this position include: the ability to speak clearly, hear clearly, close vision, the ability to stand for extended periods, the ability to reach and bend, periodic lifting and moving of items of no more than ten (10) pounds, and walking.
Work Environment while performing the duties of this job are working in an indoor healthcare environment, working with a moderate noise level, working with a potential exposure to bloodborne pathogens and diseases with a requirement to wear appropriate PPE, (ie. gloves, masks, etc.)
Benefits (available for full-time employees ONLY)
Benefits (available for full-time employees ONLY)
- Medical
- Dental
- Vision
- 401(k)
- Life/AD&D
- STD
- LTD
