What are the responsibilities and job description for the Center Administrator/ Marketing Director position at American Family Care League City?
Benefits/Perks
- Great small business work environment
- Flexible scheduling
- Paid time off
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.
Responsibilities
- Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
- Marketing around the clinic area
- Follow up with Occupational medicine companies
- Supervise, evaluate, and execute performance evaluations of non-provider staff
- Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
- Ensure staff compliance with company policies and procedures and state and federal rules and regulations
- Lead and organize staff meetings, daily huddles, and in-service programs
- Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
- Ensure compliance with front office procedures and accuracy of financial transactions
- Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
- Monitor various key performance indicators and put programs in place for continual improvement
- Other duties and responsibilities as assigned.
Qualifications
- Bachelor’s degree preferred
- A minimum of two years experience working in a supervisory role in a medical office preferred
- Computer proficiency
- Demonstrated skills in written, verbal, and consultative communications
- Ability to deliver high levels of customer service and achieve customer satisfaction
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred
