What are the responsibilities and job description for the Front Desk Receptionist position at American Family Care Union City?
Benefits:
- Competitive salary
- Paid time off
- Training & development
Job Description:
We are currently seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist with 6 months to 1 year of experience in a fast-paced medical environment to join our dynamic team at our Urgent Care facility. As the first point of contact for our patients, you will play a vital role in ensuring they receive top-notch service in a friendly, welcoming, and professional manner. We are looking for someone energetic, responsible, and dedicated to providing excellent customer service.
We are currently seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist with 6 months to 1 year of experience in a fast-paced medical environment to join our dynamic team at our Urgent Care facility. As the first point of contact for our patients, you will play a vital role in ensuring they receive top-notch service in a friendly, welcoming, and professional manner. We are looking for someone energetic, responsible, and dedicated to providing excellent customer service.
Key Responsibilities:
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Patient Registration: Greet patients as they arrive, register them in our system, and gather necessary personal and insurance information.
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Assist with Online Registration: Help patients complete online forms and registration processes.
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Answer Patient Inquiries: Provide clear, accurate, and friendly responses to patient questions about procedures, wait times, and facility services.
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Scheduling Appointments: Assist with scheduling patient appointments and follow-up appointments.
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Handling Medical Records: Process patient charts, medical records, and update them as needed in the system.
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Insurance Verification: Verify patient insurance information and ensure accuracy in records.
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Billing and Payments: Process co-pays, assist with billing inquiries, and ensure proper collection of payments.
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Maintain Clean and Organized Workspace: Keep the front desk area clean, organized, and stocked with necessary supplies.
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Patient Communication: Relay messages, confirm appointments, and notify patients of their appointment status.
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Collaborate with Medical Team: Coordinate with doctors, nurses, and medical staff to ensure smooth patient flow.
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Multi-tasking: Answer phones, assist in the waiting room, and manage administrative duties simultaneously in a fast-paced environment.
Qualifications:
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Experience: Minimum of 6 months to 1 year of experience as a Medical Front Desk Receptionist or similar role.
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Bilingual: Must be fluent in both English and Spanish (written and spoken).
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Weekend Availability: Must be available to work weekends.
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Strong Communication Skills: Friendly and professional phone etiquette, as well as in-person communication.
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Organized & Detail-Oriented: Ability to manage multiple tasks and responsibilities in a busy environment.
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Tech-Savvy: Proficiency with medical software, online patient registration systems, and Microsoft Office Suite is preferred.
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Customer Service Focused: Passion for delivering excellent patient service with a positive attitude.
Salary : $18
