What are the responsibilities and job description for the EMR/EHR Support Specialist position at American Family Care?
EMR/EHR Support Specialist
Job Summary:
The Clinical Application Analyst is responsible for supporting, optimizing, and maintaining clinical applications to ensure smooth operation and alignment with healthcare workflows. This role works closely with clinical teams, IT staff, and vendors to implement, troubleshoot, and enhance electronic health records (EHR) and other clinical software solutions.
Key Responsibilities:
Application Support & Optimization
- Provide technical and functional support for clinical applications, including EHR systems, practice management software, and other healthcare IT tools.
- Troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to clinical operations.
- Work with clinicians and other stakeholders to optimize system usage and implement enhancements that improve efficiency and patient care.
- Perform system testing, upgrades, and patches in collaboration with IT teams and software vendors.
Implementation & Training
- Assist in the planning, implementation, and deployment of new clinical applications or upgrades.
- Develop and deliver training programs for clinical and administrative staff to ensure effective utilization of applications.
- Create user documentation, workflows, and best practice guidelines.
Integration & Data Management
- Support the integration of clinical applications with other IT systems (e.g., billing, laboratory, imaging, and pharmacy systems).
- Ensure data integrity, security, and compliance with HIPAA and other regulatory requirements.
- Work with IT and clinical leadership to analyze and improve clinical workflows using data-driven insights.
Collaboration & Compliance
- Act as a liaison between IT, clinical staff, and third-party vendors to ensure technology solutions meet operational and compliance needs.
- Maintain a strong understanding of healthcare regulations, interoperability standards, and industry best practices.
- Participate in on-call support rotation as needed.
Qualifications & Experience:
- Education: Bachelor’s degree in health informatics, Computer Science, Healthcare Administration, or a related field (or equivalent experience).
- Experience: Minimum of 2 years of experience supporting clinical applications in a healthcare environment. Experience with EHR systems (such as Epic, Cerner, or Athenahealth) preferred.
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Technical Skills:
- Proficiency in application support, troubleshooting, and workflow analysis.
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- Understanding of healthcare IT standards (HL7, FHIR, HIPAA).
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- SQL and report-building experience is a plus.
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Soft Skills:
- Strong problem-solving and analytical skills.
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- Excellent communication and interpersonal skills to work effectively with clinical and technical teams.
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- Ability to manage multiple projects and priorities in a fast-paced healthcare environment.
Preferred Qualifications:
- Experience with Radiology PACS, reporting tools, or clinical data analytics.
Additional Information:
- This position is non-remote
