General Manager

Objective:

To lead the club in operations and sales by overseeing general club performance according to the companys Mission, Vision and Service Standards. Continually provide optimal performance for net member growth, retention, and club profitability.

Reports to: Executive Management

Criteria:

Academic: Bachelors Degree

Experiential: 5 years of staff management of 20 or more employees

Excellent written, listening and oral communication skills

CPR/AED Certification

Good analytical skills and effective use of computer & vital software programs

Responsibilities include, but are not limited to:

• Provide the highest quality of customer service to all members.
• Supervise all club Department Managers.
• Provide optimal performance for club profitability, member growth and retention.
• Oversee all club administrative duties.
• Review, evaluate, and submit meet payroll in an accurate & timely manner.
• Know and adhere to policies as outlined in the training and policy manuals, including club emergency & safety response protocol.
• Interact and engage with members and staff daily to obtain feedback and improve overall customer and staff satisfaction.
• Assure all club activities are properly planned, budgeted and promoted.
• Lead/facilitate department manager meetings, one-on-one meetings, and all-staff meetings.
• Oversee the setting and delegation of goals to ensure all club goals are reached or exceeded.
• Coach, inspire and support all club staff to maximize performance.
• Provide documented coaching as warranted for sales staff and other departments not meeting goals and further monitor and evaluate performance as necessary.
• Maintain an overall positive, enthusiastic and productive club culture.
• Work closely with corporate office staff to ensure all administrative duties and correct policies and procedures are followed at the club level.
• Maintain a professional, courteous and approachable demeanor with members and staff
• Attend required GM and regional meetings.
• Perform any other duties as reasonably assigned by executive management.

INTERNAL APPLICANTS: If you are a current employee, you must submit a resume and a recommendation letter from a current or prior manager with your resume to be considered for the position.