What are the responsibilities and job description for the Office Manager position at American Family Insurance (Josh Case Agency, Inc)?
Benefits :
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Office Manager
Are you a detail-oriented and customer-focused professional looking for an opportunity in a supportive and team-oriented environment? The Josh Case Agency with American Family Insurance is seeking an Office Manager to join our established and successful team in Centennial, CO .
About Us
Our agency has been in business since 2001 , and we pride ourselves on providing outstanding service to our clients. Our current Office Manager has been with us for all of our 24 years and is preparing for retirement, making this a unique opportunity to step in to a stable and well-supported role. We foster a fun, relaxed atmosphere and value work-life balance for our employees.
Why You’ll Love This Role
Flexible work schedule – can start part-time and transition to full-time or begin as full-time right away.
Competitive base pay ($19-$24 per hour, based on experience) plus commission and bonuses .
Supportive team environment with long-term career growth opportunities.
Paid Time Off (PTO) benefits.
Key Responsibilities
Customer Support – Answer incoming calls and assist clients with billing questions, policy inquiries, and claims follow-ups .
Policy Management – Review accounts, suggest missing coverages and additional policies to ensure clients are fully protected.
Administrative Duties – Monitor agency notifications, follow up on outstanding tasks, and manage basic office operations.
Collaboration – Work closely with the agent and sales team to provide excellent customer service and maintain client relationships.
What We’re Looking For
Required :
Current Property & Casualty and Life Insurance Licenses preferred or must obtain within 30 days of hire (agent-paid licensing).
Strong communication skills with a positive and problem-solving attitude.
Basic computer skills and ability to learn insurance software systems.
Organized, dependable, and a team player with a willingness to help others.
High school diploma or equivalent required.
Preferred :
Prior insurance experience (not required but a plus).
Ready to Join Our Team?
If you’re looking for a supportive, long-standing agency that values its employees and clients, we’d love to hear from you!
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