What are the responsibilities and job description for the Associate Wholesale Solutions Specialist- Primarily Home position at American Family Insurance?
Position Compensation Range:
Pay Rate Type:
HourlyCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
- Develops skills and experience to ensure business is placed and processed appropriately including preparing submission information, initiating policy changes and managing policy documentation.
- Analyzes submissions to make decisions based on individual risk characteristics for less complex risks or placements while working with a limited group of carriers or risk types
- Develops skills to utilize underwriting guidelines to ensure compliance with authority levels and state regulation. Reviews and analyzes relevant underwriting information for less complex risks and gains experience with complex coverages.
- With guidance, prices business according to insurance company underwriting and pricing guidelines.
- Handles new and renewal placement process including but not limited to rating or submitting to insurance company, negotiating with sales/service team and/or company as necessary, obtaining updated customer information and preparation of presentation and proposal/quotation materials.
- Works with internal staff or carriers to resolve questions and issues related to applications or policies issued by our vendors or to obtain guidance on more complex coverages.
- Under guidance, works with the field to fully understand the customers` needs and determines acceptability of partner insurance coverage based on underwriting guidelines or rules that best meet the needs of the customer. Provides guidance on placement of business.
- Services accounts as requested by team members or agents.
- Serves as back up contact for (calls, emails, chats) and resolution for quoting and online binding support, service issues, requests, policies, procedures, and billing/account information.
- May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.)
- Demonstrated experience in property/casualty sales, underwriting or complex policy processing for excess and surplus or specialty personal lines products.
- Basic knowledge and application of underwriting processing and servicing for excess/surplus coverages for admitted and non-admitted carriers.
- Basic knowledge and understanding of brokerage insurance carrier placement processes and services.
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
- Demonstrated written and verbal communication skills.
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
Working Conditions
- Not applicable.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
