What are the responsibilities and job description for the Customer Service Representative position at American Family Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a collaborative spirit, and the ability to analyze customer needs to enhance their experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with troubleshooting issues and resolving complaints.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling.
- Maintain detailed records of customer interactions in our computerized system.
- Analyze customer feedback to identify trends and areas for improvement.
- Ensure a high level of customer satisfaction by building rapport and trust with clients.
- Participate in team meetings and training sessions to enhance service delivery.
Requirements
- Previous experience in a call center or customer support role is preferred.
- Strong proficiency in English; bilingual or multilingual skills are a plus.
- Excellent computer skills, including familiarity with office software and customer relationship management (CRM) systems.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Exceptional verbal and written communication skills.
- A positive attitude with a commitment to delivering outstanding service.
Join us in making a difference by providing top-notch support to our valued customers!
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Madison, WI 53718 (Preferred)
Ability to Relocate:
- Madison, WI 53718: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25
