What are the responsibilities and job description for the Customer Service Representative position at American Family Insurance?
Company Description
American Family Insurance has been a reputable company for over 90 years, offering industry-leading service, exceptional claims experience, and products focused on building long-term relationships. We prioritize treating our policyholders fairly, with care and helpfulness, making interactions easy and convenient. Our culture values integrity, ethical standards, and trust-based relationships with our customers.
Role Description
This is a full-time on-site role as a Customer Service Representative at American Family Insurance in Liberal, KS. The role involves handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a top-notch customer experience on a daily basis. Must be P&C licensed at start time and retain life license 3 months after hire date.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Customer Satisfaction and Customer Experience expertise
- Strong communication and interpersonal skills
- Ability to handle challenging situations with empathy and professionalism
- Problem-solving and time management abilities
- Experience in the insurance industry is a plus
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
