What are the responsibilities and job description for the Insurance Operations Director position at American Family Insurance?
Insurance Operations Director (Primarily Office)
Insurance Operations Director (Primarily Office)
Apply remote type On-site locations WI Madison AZ Phoenix MA Boston time type Full time posted on Posted Yesterday time left to apply End Date : March 18, 2025 (10 days left to apply) job requisition id R36338 Reporting to the Associate Vice President of Insurance Operations, you will oversee one or more support responsibilities for an insurance operations area or LOB. You will provide oversight of processes and system improvements that improve the quality and productivity of our business operations. As Director, you will also provide technical expertise that improve the efficiency of our assigned operational areas or LOBs.
Position Compensation Range :
128,000.00 - $216,000.00
Pay Rate Type : Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities :
- You will create a collaborative, performance-driven work environment by facilitating and encouraging trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
- Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values and policies.
- Direct departments for setting operational strategies and efficient standards and processes with an emphasis on continuous improvement, compliance, and gaining efficiencies to achieve desired operational results.
- Work with department leadership to support our organization's profit and growth goals.
- Provide direction for management of our operations position and involvement in the strategic departments to ensure holistic view and understanding of state specific environments and results.
- You may work with corporate underwriting or other division leadership to establish the underwriting philosophy and guidelines.
- Provide direction in setting divisional procedures and establishing audit functions to support regional operations and services.
- Develop operational metrics functions to aide in decision-making and achieve desired operational results.
Specialized Knowledge & Skills Requirements :
Travel Requirements :
Physical Requirements :
In this primarily office-based role, you will be expected to spend at least 80% of your time (4 days per week) working from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations : Madison, WI 53783; Boston, MA 02110; or Phoenix, AZ 85034.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
About Us
When you join the CONNECT, powered by American Family Insurance team, you're taking the next step in your career. Whether you're a young professional or an experienced leader, our fast-growing company has opportunities in a wide range of roles. As a member of our team, you'll play an essential role in helping clients nationwide protect what matters most with high-quality, affordably priced auto, home, specialty, travel and umbrella insurance policies. If you're looking to make a difference, we're looking for you. Start your journey right here by applying to opportunities with CONNECT, powered by American Family Insurance.
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Salary : $128,000 - $216,000
