What are the responsibilities and job description for the Digital Fraud Analyst position at American Fidelity Assurance?
Job Description
- Represents CERS and ER Services as a business lead and/or subject matter
expert on technology and/or cross-divisional projects focused on digital
fraud risks. Responsible for leading department-level projects in conjunction
with other departments including Privacy, IT Security, Internal Audit and the
Special Investigations Unit. Dedicated lead for preventing and detecting
fraudulent activities affecting customer accounts by developing
and maintaining operational processes that support our customers, while
staying compliant.
- Monitors and communicates project status to relevant stakeholders. Analyzes
and communicates mitigation strategies for project risks. Establishes
departmental procedures and user training associated with project
implementation and conducts post implementation cost-benefit analysis.
- Directs project teams to ensure project outcomes meet business needs/requirements and consider fraud risks to Customers. Collaborates
with CERS, ER Services, Special Investigations Unit, Internal Audit, and
Privacy, and IT Security leadership on project objectives and deliverables to
ensure project outcomes move the business forward and are in alignment
with the strategic direction of the Company and Department.
- Bachelor’s Degree From Four-Year College or University organizational leadership, communication, business analysis or other related area of study.
- 5 Years up to 7 Years or relevant experience
- Strong oral and written communications skill
- Strong research, analysis and interpretation skills
- Ability to lead strategic projects involving complex themes, communications related to value-added services, and technology needs as they relate to a specific process or function
- Strong people skills and ability to verbally communicate and work with Customers, Colleagues, vendors and consultants
- Ability to develop documents relating to claim processes, MAR procedures, process maps and similar documents relating to project leadership responsibilities.
- Ability to develop effective communication materials, Power Point presentations, manuals, internal communications, etc.
- Ability to manage timelines, remediation, and risk mitigation
- Knowledge of AFA’s Operational processes that impact Customers. This includes but is not limited to claims, reimbursement, premium payments, billing, leave, etc.
- Previous experience with digital fraud or Customer security
- Knowledge of AFA’s target market niches
- Presentation abilities, orally and in writing
- Ability to train Colleagues on processes and systems
- Experienced in absorbing information quickly and summarizing in an understandable format
- Multi-tasking and prioritization skills and ability to meet deadlines
- Must be able to maintain objectivity, demonstrate diplomacy and tact in all situations
- Proficient in PC Windows-based software including Microsoft Office applications
- Strong follow-through and results oriented
- Knowledge of project flow and Visual Studio software preferred
- Strong and dynamic presentation skills
- Public speaking skills
- Strong project management skills with ability to plan and execute detail
