What are the responsibilities and job description for the Sales Representative position at American Financing?
Compensation: $36K base pay plus bonus with total compensation up to $60K per year
At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.
See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.
- Casual work environment
- Family-owned, Customer-focused
- Denver Post Top Workplace
- Top 50 Family-Owned Business
- Best of Colorado Business
- Inc. 5000 Fastest-growing Private Company
JOB SUMMARY
In this role you will be our customers' first point of contact, responsible for answering high volume inbound calls while maintaining a positive, and professional attitude towards customers at all times. Communicating with customers through various channels, generating sales leads and conversion, and transferring to a licensed mortgage consultant.
WHAT YOU WILL BRING
- Proven customer support experience or experience as a client service representative (example: call center, collections)
- Track record of exceeding quotas
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
- Familiarity with CRM systems and practices
- Bilingual in English/Spanish a plus
DUTIES AND RESPONSIBILITIES
- Manage high volume inbound and outbound calls
- Manage high volume inbound service calls i.e. customer complaints, accounting questions, update on their loans, etc. to assist the customers
- Generate sales leads to mortgage consultants
- Assist the Mortgage Consultants by gathering documents from the customer, & labeling documents correctly to move forward
- Identify and assess customers' needs to achieve superior customer satisfaction
- Schedule appointments for Closings
- Schedule appointments for files in a variety of statuses with the appropriate parties to get the file moving forward
- Build sustainable relationships of trust through open and interactive communication via phone, email, text
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers (Collect and implement customer feedback in an efficient/timely manner)
- Manage pipeline in order to ensure leads are converting
- Must be able available to work between the hours 6am - 8pm MST Mon - Fri and 8am-5p MST Sat - Sun.
Compensation: $36K base pay plus bonus with total compensation up to $60K per year
WHAT WE BRING
- Medical, Dental, Vision, 401k
- Paid time off and sick days
- Paid holidays
- Long-term paid disability
- Paid maternity and bonding leave
- Full desk equipment provided
American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.
Salary : $36,000 - $60,000
