Fire Sprinkler Service Lead

Fire Sprinkler Service Lead

Round Rock, TX

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of “Building Great Leaders” is at the forefront of everything we do.

AFPG is powered by APi Group – a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities.

We often hear companies claim they are a “family” not just a “company.” We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.

Benefits We Offer:

• Comprehensive Insurance coverage - Health, Dental, Vision and More
• 401(k) Plan – Matching %
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Flex Spending (FSA) and HSA
• Wellness Program
• Employee Assistance Program
• Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable
• Growth opportunities through company sponsored leadership development courses and trainings
• Paid Time Off (PTO)
• Paid Holidays
• Parental Leave, Paid Pregnancy Medical Leave
• Tuition Reimbursement
• Annual Discretionary Bonuses
• Employer Paid Life Insurance

Fire Sprinkler Service Lead Position

The primary purpose of this position is to oversee the Service Department. The Service Leader is responsible for driving profitable revenue, while positively leading and managing the Service Department staff, processes, and procedures. The Service Leader estimates and schedules service work, while working to continuously improve our customer experiences.

This position has a salary range of $75k to $80k depending on experience

Job Responsibilities

• Creating, maintaining, and consistently ensuring an exceptional customer experience by working with employees, customers, and vendors
• Collaborate with cross-functional teams to ensure smooth operations and effective communication.
• Enforce existing and further develop standards and procedures to ensure consistent delivery of high-quality services.
• Handle customer concerns quickly and professionally to maintain customer relationships.
• Estimate service work, order parts, and coordinate with vendors as needed.
• Available as backup support for your branch’s scheduled Emergency Service technician.
• Determine customer needs by conducting site surveys and communicating effectively to educate the customer about AFPG's capabilities.
• Complete inspections on an as-needed basis to ensure branch is meeting their inspection completion goals.

This job is ideal for someone who is:

• Detail-oriented: Notice and remember minor details.
• Flexible: Can move fluidly from one task to the next.
• People-oriented: Enjoys interacting with others.
• A skilled communicator.
• Independent: Enjoys working with little direction.
• Analytical: Understands the reasoning behind your processes.
• Organized: Can organize your thoughts and procedures.

Job Qualifications

• Minimum of 5 years' experience in the fire protection industry.
• Intermediate level skills with Microsoft Office 365.
• Strong computer and phone skills.
• Understand NFPA (National Fire Protection Association), building and fire codes.
• Desired certifications include RME-I, Backflow Preventers and NICET.
• Experience with fire pumps and backflow preventors.
• Ability to communicate effectively; both verbally and in writing.
• Valid driver’s license; in accordance with company policy required.
• Willing to travel within the state to perform work which may include overnight trips.
• Able to pass a post-offer drug test and background check.

Please visit www.afpgusa.com/careers for more information or to see all job openings.

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply.

All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran.