What are the responsibilities and job description for the Field Support Specialist position at American First Finance?
What makes an AFF Field Support Specialist:
- As a Field Support Specialist at American First Finance (AFF) you will have the exciting opportunity to develop and hone your skills, trained by the some of the best in the business. You will be responsible for promoting American First Finance’s program(s) to current retail partners in your area under the guidance of a Senior Area Sales Representative. This position is designed for a self-starter with a high level of confidence in re-selling to our current partners. The solutions you promote will allow merchants to attract more customers to their business and increase their same store sales. The FSS will be an important part of successful utilization of the merchant and will help to provide education and training to the merchants as a key component of our ongoing relationship and the merchants’ continued successes. In your existing book of business, you will offer strategic advice to the business owner or manager to become a value-added resource to them for continued store growth. The FSS should be proficient in pre-planning, tracking activities, demonstrating ROI, and on-the-spot training to business owners and store employees.
- Out-of-the-box thinking and ability to effectively overcome obstacles.
- Deliver a first-class customer experience that represents AFF’s Core Values while ensuring merchant relationship profitability.
What we offer:
- Industry-leading compensation with base salary and Uncapped Commissions!
- Monthly Mileage and Cell Phone Reimbursement!
- Paid Training!
- Flexible Time Off and Market Leading Benefits!
- A high-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Effective and efficient use of AFF’s Customer Relationship Management (CRM) and reporting tools
- Create, foster and grow relationships with existing clients by ensuring high levels of customer satisfaction through your regular interaction with the merchant.
- Make an average of 6-8 store visits per day.
- Increase same-store utilization of our product to yield overall portfolio growth.
- Be accountable for meeting and/or exceeding established goals.
- Maintain in-store collateral and marketing materials
- Assist AFF’s Senior Area Sales Representative with targeted Merchants requiring support and ongoing training.
- Other duties as assigned
Qualifications:
- High energy, great organization skills and uncompromising Integrity.
- Bachelor’s degree preferred but not required
- Demonstrated track record of achieving measurable goals
- Excellent face-to-face relationship-building experience a must
- Must be a self-motivator and willing to create your own schedule.
- Demonstrated ability to build relationships and collaborate with internal constituencies, such as Marketing, Training, Trade, and Sales Operations to achieve corporate objectives
- High sense of urgency and customer service orientation
- Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Outstanding relationship building skills with a high degree of responsiveness and follow up.
- Maintain a valid driver’s license and car insurance for travel within assigned region.
Preferred Skills:
- Experience in B2B presentations.
- Experience in retail consumer finance, and/or merchant servicesNote: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.FirstCash Holdings, Inc. is an Equal Opportunity EmployerFirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
