What are the responsibilities and job description for the IT Technical Support | M-F! position at American Food & Vending/American Dining Creations?
The Support Specialist will be the first level support for end-user applications, PC's, and handhelds. This position will field phone calls, complete, or expedite support tickets submitted on the Support Portal and configure and maintain PCs, POS Systems, and handhelds. The Support Specialist will need a blend of customer empathy, computer and networking knowledge, sense of urgency and tenacity to accomplish the goals of this position. The Support Specialist will need to be able to develop good working relationships with end-users in the Corporate Office and with users in the field via phone and email.
Job Description:
- Troubleshoot common computer, software and handheld problems working independently as well as with IT team members.
- Escalate complex problems to appropriate IT staff members as necessary
- Configure and ship PC's, printers, POS systems, peripherals, and handhelds for deployment to Corporate Offices and client locations.
- Respond to end-user problems and questions in a timely, concerned, and professional manner
- Document issues and resolutions on the Support Portal as necessary
- Install and configure supported applications
Job Requirements:
- Working knowledge of PC operating systems (Windows 10 and greater) and desktop applications (MS Office 365)
- Excellent verbal and written communication skills
- Strong organizational skills.
- Ability to work as part of a team
- Exceptional PC skills
- Exceptional problem-solving abilities
- Prior POS experience highly desired
- Associates Degree in Computer Information Systems or 2 years' experience.
American Food & Vending is proud to be a third-generation family-owned company, with a vision for hospitality. Currently operating nationwide, American Food & Vending is one of the largest privately held dining and refreshment service companies. By staying true to its core values American Food & Vending continues to build an outstanding team to provide an exceptional hospitality experience.
Excellent advancement opportunities as we grow nationwide!
Excellent advancement opportunities as we grow nationwide!
American Food & Vending associates enjoy:
- Weekly pay
- Flexible hours and shifts, balanced work life
- 401K with company match
- Referral Bonus Program for bringing new hires to the team
- Employee Assistance Program
- Medical, Prescription, Dental, and Vision insurance plans for eligible employees
Salary : $37,600 - $47,600
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