What are the responsibilities and job description for the Customer Service Rep - Call Center (Bilingual Spanish Preferred) position at American Freedom Insurance Company?
Customer Service Rep - Call Center (Bilingual Spanish Preferred)
Do you enjoy helping people and solving problems? Are you looking for a workplace where teamwork, growth, and exceptional customer care are front and center? American Freedom Insurance Company (AFIC) invites you to join our team as we expand in Illinois, Indiana, Pennsylvania, Tennessee, and soon Texas. As an "A " Superior-rated company by A.M. Best, we are proud of our industry-leading customer service in the nonstandard auto insurance market—and we're looking for someone like you to keep driving us forward!
This position is located in Mount Prospect, IL.
What We’re Looking For
We’re seeking a Customer Service Representative with a passion for assisting customers, handling inquiries, and keeping things running smoothly. If you're organized, responsible, and confident on the phone, you’ll be a great fit for this role.
Qualifications:
- Strong attendance and dependability
- Experience in customer service, call centers, or collections
- Detail-oriented with clerical or data entry experience
- Excellent communication and phone skills
- Comfortable with multi-tasking in a fast-paced environment
- Solid PC skills and a typing speed of at least 30 wpm
- High school diploma
- Bilingual (English – Spanish) is a plus
Your Day-to-Day
In this role, you’ll be the first point of contact for our customers, ensuring they receive the help and support they need:
- Answer Calls & Assist Customers: Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance.
- New Claims Reporting: Help customers start their claims journey with efficiency and empathy.
- Data Entry: Accurately gather and enter confidential information into our systems.
- Deliver Excellent Service: Uphold AFIC's commitment to quality, leaving customers with a positive experience.
Why AFIC?
AFIC offers a collaborative, inclusive, and casual work environment with competitive benefits to support your growth and well-being.
Perks & Benefits:
- Competitive Salary
- Financial Security: 401K with up to 6% company contribution
- Health & Wellness: Comprehensive health insurance plans through Blue Cross Blue Shield, plus vision and dental options
- Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with occasional Saturdays; PTO and holiday pay
- Telemedicine Benefit: Access to telemedicine services for virtual healthcare consultations
- Career Development: Paid training, ergonomic workstations, and state licensing reimbursement, professional development with advancement opportunities
- Great Culture: Enjoy company-paid lunches, outings, referral bonuses, free parking, and more!
If you’re ready to grow with a company that values your commitment to service, apply today and start your journey with AFIC!
Applications for this position are accepted on an ongoing basis; this posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.
For more information about American Freedom Insurance, please visit www.americanfreedomins.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
- No nights
Work Location: In person
Salary : $20
