Retail Manager, Operations

Job Summary : The Operations Manager (OM) is responsible for managing the store warehouse, delivery organization, inventory processes, and other operational aspects of the store. He / she is also responsible for supporting the Store Manager in the achievement of driving planned sales, margin, expense reduction, shrink reduction, and profit goals. In the absence of the Store Manager, the OM will assume the Store Manager's duties.

Responsibilities & Duties :

Driving Sales & Operational Execution :

• Role models behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural values across all team members.
• Manages the warehouse team to ensure proper staffing, achievement of labor plan, execution of backroom standards, support for sales staff and efficiency of the warehouse operations.
• Manages the delivery team to ensure program operates per company process, proper staffing, compliance with all delivery regulations, certification of all vehicles and drivers, efficiency and optimization of delivery services, proper use of customer routing and notification software, achievement of labor plan, and other delivery metrics.
• Responsible for execution of all daily store operational activities and ensures all Activity Planner tasks are completed and signed-off by the due date.
• Full accountability for minimizing shrink & damage expense by maintaining strong operational processes and asset protection controls in the facility.
• Maintains inventory accuracy by ensuring that accurate cycle counts are performed, scan receiving, and fulfillment processes are completed, manages online order fulfillment process; reconciles store unavailable bins and reviews and acts on other inventory reports as warranted.
• Oversees the shipping and receiving process to include all Purchase Orders, Transfer Orders, Reverse Flow process, and other product movement is handled correctly within the facility.
• Trains and coaches team to minimize product damages and employee accidents; assesses damaged inventory to determine salability; ensures all confirmed damage is properly marked-out of inventory.
• Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
• Assists in managing the overall customer experience, including online customer reviews; primary owner of the delivery, and customer pickup, experiences.
• Responsible for the process of staging Delivery / Customer Pickup merchandise, and for the systemic fulfillment of all delivered orders.
• Acts as the Manager on Duty.

Managerial :

Administrative :

and company ethic policies.

Qualifications :

Preferred Skills :

COMPENSATION :

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $54,300-57,200 per year.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Salary : $54,300 - $57,200